Coverage Period: One (1) year from the purchase date.
Warranty Coverage
What is included:
Defects in parts, components, or materials.
Issues due to poor workmanship or manufacturing faults.
What is excluded:
Problems not related to manufacturing.
Damage caused by accidents, misuse, or abuse.
Products serviced or repaired without authorization.
Lack of proper maintenance as determined by Arctand Labs.
Normal wear and tear.
Demo units bought from distributors or dealers.
Counterfeit products bought from unauthorized sellers.
Costs for shipping the product to and from Arctand Labs.
If your product has a defect, Arctand Labs will:
Repair the product at no cost with new parts.
Replace the product with a new or functionally equivalent product made from new or refurbished parts.
Replacement Policy:
The replacement product or part will have the same remaining warranty as the original product or a 90-day warranty from the replacement date, whichever is longer.
How to Claim Your Warranty:
Contact Us: Send an email to contact@arctand.com with your order number and a description of the issue.
Return Process: We will provide you with return instructions.
Repair Services:
Contact Us: Email us at contact@arctand.com detailing the issue.
Assessment: We will assess the problem to determine if it can be repaired and advise you on the next steps.
Cost Management: We aim to keep repair costs as low as possible.
For further inquiries about our warranty and repair services, please visit this page.
