Warranty Duration

               Coverage Period: One (1) year from the purchase date.

Warranty Coverage

What is included:

• • Defects in parts, components, or materials.

• • Issues due to poor workmanship or manufacturing faults.

What is excluded:

1. • Problems not related to manufacturing.

1. • Damage caused by accidents, misuse, or abuse.

1. • Products serviced or repaired without authorization.

1. • Lack of proper maintenance as determined by Arctand Labs.

1. • Normal wear and tear.

1. • Demo units bought from distributors or dealers.

1. • Counterfeit products bought from unauthorized sellers.

1. • Costs for shipping the product to and from Arctand Labs.

If your product has a defect, Arctand Labs will:

• • Repair the product at no cost with new parts.

• • Replace the product with a new or functionally equivalent product made from new or refurbished parts.

Replacement Policy

The replacement product or part will have the same remaining warranty as the original product or a 90-day warranty from the replacement date, whichever is longer.

How to Claim Your Warranty:

• • Contact Us: Send an email to contact@arctand.com with your order number and a description of the issue.

• • Return Process: We will provide you with return instructions.

Repair Services:

• • Contact Us: Email us at contact@arctand.com detailing the issue.

• • Assessment: We will assess the problem to determine if it can be repaired and advise you on the next steps.

• • Cost Management: We aim to keep repair costs as low as possible.

For further inquiries about our warranty and repair services, please visit this page.